This week on the Titans of Food Service podcast, Nick Portillo speaks with Tom Boucher, CEO of Great New Hampshire Restaurants. Nick and Tom discuss the importance of employee recognition and engagement within the food service industry. With over 40 years of experience, Tom emphasizes how a robust reward system has transformed his business, allowing employees to recognize each other and fostering a culture of teamwork and excellence. He shares insights into the operations of his restaurants, highlighting the significance of systems and controls to ensure consistency and quality.
TIMESTAMPS
(00:02) Intro
(00:26) Spotlight on New Hampshire's Food Scene
(00:42) Meet Tom Boucher, CEO of Great New Hampshire Restaurants
(04:17) Tom's Journey in the Food Industry
(11:10) Operational Excellence in Restaurants
(16:43) Innovative Employee Recognition Systems
(30:55) Giving Back: Community Impact and Charity
(34:06) Closing Thoughts with Tom Boucher
RESOURCES
CONTACT