Dr. Andy Southerland and Dr. Scott Friedenberg discuss the significant challenge of financial health within a department or practice, and how it impacts patient and provider satisfaction as well as clinical habits.
Show reference:
Neurology Minute
Empowering Health Care Providers
The views and opinions of the participants in this podcast do not necessarily reflect those of the journal neurology or the AAM. Disclosures of the participants are included in the show descriptions reached by a link on the neurology.org website. [music] Hello everyone, this is Andy Sutherland and for this week's Neurology Minute, I've just been speaking with my friend and colleague, Scott Friedenberg, Vice Chair of Clinical Practice and the Department of Neurology at Geisinger about his paper published recently in Neurology Clinical Practice in Parent Health Care Providers, a collaborative approach to enhance financial performance and productivity in clinical practice. Scott, for the Neurology Minute, if you could just give a snippet here of what you all did to address this big challenge of financial health within a department or a practice and the gap with patient and provider satisfaction and clinical habits. What we found when we looked at our productivity, meaning the revenue value unit of our providers and our patient access, we recognized really we were not hitting the marks financially and this was paired with providers who felt like they were working quite hard and they were. So we did a very simple approach which we scaled out what their practices looked like and created a, what do we predict their billing should be, what do we predict their access should be and compared it to what they were doing and then most importantly had a very nice bi-directional partnership and communication with the providers and they helped modify in collaboration with our administrators, their schedules and their work and everything so that they could do a better job of generating revenue, do a better job of creating access and we did this in a way that was really promoting partnership. It was to make patient care better with the end result being better productivity rather than the reverse pushing productivity. Well, who can argue with that and that may sound both nice and aspirational but I can tell you it's the proof and the pudding so check out both the full podcast and of course the paper and Neurology Clinical Practice, I can tell you the relative value unit of the sport that Scott did and it's very high. So Scott, thanks again for joining us for this week's Neurology Men. [Music] [BLANK_AUDIO]