In episode 54 of the Counselling Tutor Podcast, Ken and Rory discuss how to deal with clients who check their mobile phones during therapy sessions. ‘Theory with Rory’ explains Margaret Mahler’s separation individuation theory. Finally, the presenters discuss clients who come to therapy reluctantly – for example when they are sent by someone else, or when an initial enquiry about therapy services comes from a friend or relative of the potential client.