Keywords:  leadership, coaching, business development, logistics, team communication, assumptions, productivity, employee engagement, personal development, entrepreneurship Summary:  In this episode, Emily Hawkins shares her journey from a corporate career in logistics to becoming a life coach and business consultant. She discusses the importance of leadership, effective communication, and the dangers of assumptions in business. Emily emphasizes the need for a structured approach to hiring and team management, as well as the significance of understanding both customer and employee needs. Through her experiences, she highlights the transformative power of self-awareness and the impact of creating a positive work environment. Takeaways Emily transitioned from corporate logistics to coaching. Assumptions in business can lead to significant mistakes. Effective leadership requires asking the right questions. Team communication is crucial for business success. Creating a productive team environment is essential. Self-awareness is key to effective leadership. Customer zero refers to the importance of team satisfaction. A structured hiring process is vital for success. You need to charge for your services to ensure commitment. Leadership development can transform organizational culture. Titles The Power of Leadership in Business The Importance of Process in Hiring Sound Bites "You are the problem, but you are the solution." "Assuming is so incredibly dangerous." "You cannot have people do your programs for free." Chapters 00:00Introduction and Background 03:11Emily's Journey into Logistics 07:22Corporate Experience and Transition to Coaching 12:42Realizations and Leadership Challenges 18:37Creating a Productive Team Environment 24:46The Dangers of Assumptions in Business 30:31Customer Zero: The Importance of Team Communication 34:32The Role of Leadership in Business Success 39:34Business Development and Finding Clients 48:36Letting Go of Past Programs and Focusing on Leadership