When you operate “cities within cities,” public safety is the top priority. For Six Flags Entertainment Corporation, that means every employee at its 27 theme parks has an important role to play, whether they are on the safety team or not.

Over the last 38 years, Jason Freeman, Corporate VP of Operations, Public Safety, Maintenance & Engineering, has overseen the growth of these "cities” from the ground up. Today, he takes a municipal approach to protecting them — complete with fire, EMS, and police services — to ensure a safe and seamless guest experience. 

In this episode, Jason breaks down:

• Fostering a guest-centric approach to security 
• Choosing technology solutions that enhance the guest experience
• Training employees in tactical communication and de-escalation 
• Messaging that creates a feeling of safety before guests step foot in the parks
• Using peer organizations to network and learn from colleagues 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.

You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.

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