Mental health crisis services must be operational 24/7/365 to support communities, even during an emergency or severe weather event. But without effective communication, continuity of care can be compromised.

For Integral Care, the authority on local mental health and developmental disabilities in Austin, Texas, communication is the key to protecting employees and keeping vital programs up and running, no matter what.

In this episode, Teresa Williams, Director of Clinical Services, and David West, Associate Director of Integrated Systems of Care at Integral Care, share:

• Why they adopted a plain language system for emergency response
• Why communication should be a continuous area of improvement
• How to support staff through workforce quality and satisfaction committees
• How training builds employee competence and confidence

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.

You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.

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