Episode Title: Building a Referral-Based Practice, Part 1

Find the resource material here: https://drive.google.com/drive/folders/1jQaF7GfYcZTNex55X10715mxFjLoW7eg?usp=sharing

Description: In this episode of the Independent Dental Practice Podcast, Dr. Sonny Spera welcomes the legendary Jennifer de St. George, a pioneer in dental practice management. Jennifer shares her no-nonsense approach to building a thriving, referral-based practice, highlighting the essential elements that drive patient loyalty. From the power of a painless injection to hiring the right team and fostering a strong office culture, this conversation is packed with actionable insights. If you want to improve your practice, streamline operations, and boost patient satisfaction, this is a must-listen episode.

Podcast Vision: The Independent Dental Practice Podcast is dedicated to empowering dentists with practical, real-world strategies to elevate their practice. Whether you're solo, in a group, or considering transitioning, the goal is to provide you with actionable insights from the best minds in the industry. This episode, like all others, focuses on business growth, patient satisfaction, and leadership strategies that actually work.

Key Takeaways: The #1 thing patients care about: a painless injection. Building a strong team starts with hiring right—skills can be taught, but attitude and culture fit are essential. Monthly staff meetings should be proactive, not just for fixing problems. Staff want feedback—regular performance reviews help them grow and keep them engaged. Implementation is everything—learning without action is wasted time.

Connect with Dr. Sonny Spera:
📧 independentdentalpractice@gmail.com
📧 independentdentalpractice@gmail.com

Connect with Mrs. Jennifer:
📧 Jenny@jdsg.com Website: jdsg.com ___________________________________________________________________

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