From losing her job to building a global translation empire — this is the raw, unfiltered journey of Victoria Nicol.

Victoria is the founder of My Language Connection, a specialist language services provider working with clients across 52 countries, including leaders in the medical and pharmaceutical sectors. In this episode, she opens up about the real entrepreneurial journey — from starting with nothing to scaling internationally, managing 1,800 subcontractors, and adapting to rapid AI disruption in her industry.

We cover:

🚀 How redundancy sparked the launch of her business

🏆 Winning the Scottish EDGE funding competition

🌍 Expanding to Dubai and navigating its business culture

👥 Growing a team that shares your values

📈 Managing cashflow while scaling service delivery

🧠 Handling setbacks, building resilience & staying agile

🧪 Translating for high-risk industries (medical, pharma)

🤖 The future of language services in an AI-driven world

👩‍💻 SOPs, ISO standards & managing quality at scale

🎯 What it takes to build a business that others want to buy

This episode is for entrepreneurs, founders, and anyone who wants a deeper look into what it really takes to grow a sustainable, high-performing business — especially in a service-based industry.

🔗 Full episode available now on all platforms

🎧 Spotify: https://open.spotify.com/show/7GoQcDSj3bU1og11KUZ7uX

🍎 Apple: https://podcasts.apple.com/us/podcast/bits-you-dont-see/id1787517797

📺 YouTube: https://www.youtube.com/@TheBitsYouDontSee

📱 TikTok & Instagram: @thebitsyoudontsee

👉 Like, comment and subscribe if you enjoy deep dives into what really goes on behind closed doors in business.

Takeaways:

• The podcast episode emphasizes the importance of maintaining core values as a business evolves and grows.
• The speaker highlights the significance of having a well-structured team to effectively manage numerous subcontractors and diverse projects.
• Winning the Scottish Edge competition provided validation of the business model and opened doors for future opportunities and growth.
• The discussion reveals the complexities and challenges of operating in international markets, particularly regarding cultural differences in business negotiations.
• The conversation touches upon the rapid evolution of the translation industry, especially with the advent of AI technologies influencing language services.
• The episode concludes with reflections on personal growth and the transformational journey of leadership in a dynamic business environment.

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