Who Cares?

Why the Best Brands Treat Customers Like Celebrities

On this episode of Who Cares?, Jeff and Jay unpack some of the wildest, most thoughtful, and totally unreasonable acts of customer service and hospitality ever pulled off by brands.

Broadcast on:: 11 Apr 2025

We're talking:

A steak delivered to the airport in a tux
A Popsicle hotline at a poolside motel
A refund for tires Nordstrom didn’t sell
Flowers from Zappos after a personal loss
Charlie Sheen getting taco boards from Client Giant

This isn’t just feel-good content. These stories are a blueprint for what happens when companies step outside of policies, ROI calculators, and “reasonable” decisions—and just do the right thing.

It’s branding. It’s unforgettable. And it’s way more measurable than you think.

🎧 If you’ve ever wondered how to create moments that people can’t stop talking about, this one’s for you.

🔔 Subscribe for more episodes of Who Cares?, the podcast for business leaders and entrepreneurs who do.

📞 Connect With Us:

📩 Business Inquiries and Questions: whocares@clientgiant.com

🔗 Website: https://www.clientgiant.com/

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💼 LinkedIn: https://www.linkedin.com/company/clientgiant/

On this episode of Who Cares?, Jeff and Jay unpack some of the wildest, most thoughtful, and totally unreasonable acts of customer service and hospitality ever pulled off by brands.