Parade of Techniques: 1. There’s a gold mine of potential business in the leads, inquiries and appointments that didn’t pan out this year. Revisit them now. 2. Tech Tips: A website developer and a Digital to-do list. Ask The Experts: 1. A new listing wants to cancel, and I suspect they might have been approached by someone they know who wants to buy it. How do I break the news and protect my commission without breaking the relationship? 2. I need some fresh ideas for Client Appreciation during the Holidays. Whatcha got?