In Episode 49 of The Smart Flip: The Phone Flipper’s Podcast, we sit down with Tony from My Repair App to dive deep into the importance of customer experience, tracking key metrics, and building systems that scale in the repair and buyback industry. Tony shares his journey from phone repair rookie to multi-store owner and app creator, dropping valuable insights on how better communication, data tracking, and process improvements can dramatically increase profits and reduce burnout.

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