The Radiator Arms
Good & Bad Customer Service

In this episode of The Radiator Arms podcast, James and Will are left unsupervised as Ant has a case of being OLD! The result is a deep (and often hilarious) dive into the world of car dealers, MOT madness, and surprisingly emotional VW Golf brochures.
🏎️ Topics Covered:
• Good vs bad customer service at car dealerships
• MOT advisory chaos: zip ties, dashboard seizures, and “crabbing”
• Small independent garages vs corporate showroom robots
• Kit car dreams and building a Caterham in a living room
• When car dealers lose their franchises for being too good
🛠️ Plus, Real Stories:
• James’ Ferrari 430 gets new wheels in Lamborghini bronze
• Will’s Golf has a more emotional backstory than most people
• A Lamborghini dealership visit that made James sad
• The Lotus that broke more than it drove
• Unreal customer service from tiny businesses—and big brands that should know better
• And yes, we talk about diesel vans. And 2CVs. And condensed milk accidents.
★ Featuring:
• https://www.youtube.com/@JayEmmOnCars
• https://www.youtube.com/@WillThePlank
🎬 Editing by
• https://www.youtube.com/@sportzntouring
📧 Stay updated via the JayEmm Newsletter:
https://mailchi.mp/jayemm/the-jayemm-newsletter-sign-up
Get in touch or submit your car for review:
Landlord@theradiatorarms.com
#TheRadiatorArms #CustomerService #CarDealerships #MOTFails #JayEmmOnCars #SPORTZNTOURING #WillThePlank #Podcast #CarStories #UsedCars #AutomotivePodcast #CaterhamBuild #ClassicCars
Hosted on Acast. See acast.com/privacy for more information.
- Broadcast on:
- 21 Apr 2025
In this episode of The Radiator Arms podcast, James and Will are left unsupervised as Ant has a case of being OLD! The result is a deep (and often hilarious) dive into the world of car dealers, MOT madness, and surprisingly emotional VW Golf brochures.
🏎️ Topics Covered:
• Good vs bad customer service at car dealerships
• MOT advisory chaos: zip ties, dashboard seizures, and “crabbing”
• Small independent garages vs corporate showroom robots
• Kit car dreams and building a Caterham in a living room
• When car dealers lose their franchises for being too good
🛠️ Plus, Real Stories:
• James’ Ferrari 430 gets new wheels in Lamborghini bronze
• Will’s Golf has a more emotional backstory than most people
• A Lamborghini dealership visit that made James sad
• The Lotus that broke more than it drove
• Unreal customer service from tiny businesses—and big brands that should know better
• And yes, we talk about diesel vans. And 2CVs. And condensed milk accidents.
★ Featuring:
• https://www.youtube.com/@JayEmmOnCars
• https://www.youtube.com/@WillThePlank
🎬 Editing by
• https://www.youtube.com/@sportzntouring
📧 Stay updated via the JayEmm Newsletter:
https://mailchi.mp/jayemm/the-jayemm-newsletter-sign-up
Get in touch or submit your car for review:
Landlord@theradiatorarms.com
#TheRadiatorArms #CustomerService #CarDealerships #MOTFails #JayEmmOnCars #SPORTZNTOURING #WillThePlank #Podcast #CarStories #UsedCars #AutomotivePodcast #CaterhamBuild #ClassicCars
Hosted on Acast. See acast.com/privacy for more information.