The Gallant Few
Interview with the Fan Advisory Board!
Colin is joined by Kelly & Matt from the Fan Advisory Board to discuss their first 9 months in role, how they aim to tackle the big issues facing Rangers fans and how they engage with the club.
To contact the FAB - contact@rangersfab.co.uk
Become a member at https://plus.acast.com/s/the-gallant-few.
Hosted on Acast. See acast.com/privacy for more information.
- Duration:
- 39m
- Broadcast on:
- 24 Jul 2024
- Audio Format:
- mp3
This back-to-school season, you can count on Whole Foods Market to do the ingredient homework for you. They ban over 300 food ingredients, like high fructose corn syrup, hydrogenated fats, and more. That's comforting when getting ready for back-to-school. From snacks to the condiments, their standards are truly best in class. Speaking up, their best-in-class event is happening now, including an unmatched selection of allergy-friendly options without nuts or dairy. Start the school year off right at Whole Foods Market. "My dad works in B2B marketing. He came by my school for career day and said he was a big ro-az-man, then he told everyone how much he loved calculating his return on ad spend. My friends still laugh at me to this day." Not everyone gets B2B, but with LinkedIn, you'll be able to reach people who do. Get a $100 credit on your next ad campaign, go to linkedin.com/results to claim your credit. That's linkedin.com/results. Terms and conditions apply. Linked in. The place to be. To be. Ryan Reynolds here for Mint Mobile. With the price of just about everything going up during inflation, we thought we'd bring our prices down. So, to help us, we brought in a reverse auctioneer, which is apparently a thing. Mint Mobile Unlimited! Premium Wireless! I'm ready to get 30, 30, ready to get 30, ready to get 20, 20, 20, ready to get 20, ready to get 15, 15, 15, 15, just 15 bucks a month. So... Give it a try at mintmobile.com/switch. $45 up round for three months plus taxes and fees, promote your new customers for limited time. Unlimited more than 40 gigabytes per month. Slows. Full turns at mintmobile.com. Hello folks, and welcome back to The Grant Few Rangers Podcast, calling here with very special edition of what I've got, a very special guest, delighted to be joined by representatives of the fan advisory board, so something will be a bit different to kick off your Wednesday moment here. First of all, welcome to the board, Kelly. Hi, well, thank you very much, thanks for inviting us along. I'm looking forward to having a good catch up and trying to talk about all things fab. So, yeah, thank you. I love that. Yeah, I'm a sucker for a pun so fab, you know, fab, mint, wind, fab, but I'll time the fame for the dapper. Also joining us is Matt, how are you doing, mate? Hi, Colin. Nice to be on the put. I'm looking forward to getting some questions from you. Nice to be on the top then, a wee bit of what's your name, where are you coming from? Is there following my team, you know? Tell us a wee bit about yourselves, in terms of in a range of sense, in your time following the call. If you want to kick us off, Kelly? Sure, sure. So, I'm not going to give away my age, but yeah, I've been lifelong ranges fan. I grew up in an urban in Asia, so I was in another in football from a very small young age, but my own family, father was a footballer, junior and senior, so yeah, I can agree up that I played football when I was at school, and then kind of an enemy bit, semi-professional, played a wee bit the press week star, but then obviously when you get a wee bit and your teenage years, your head gets turned to other places. So yeah, a big, big football fan, a season ticket holder, main stand in front, I go every week, we're more every single week, we're more mum. So yeah, in between that I did, I spent about 18 years abroad working, and I'll literally sort of chased rangers from afar, I've been in a lot of small bars with small TVs, tried to watch them at times, so I get that when people are abroad and they're trying to capture rangers, but also followed them in some fantastic places as well. So yeah, that's me, and I guess my day job, I look after a charity, so I'm Chief Operations Officer of the Springboard Charity, which is a UK wide charity, specifically working in hospitality and tourism, and our main aim is to get people into work. So we get about 5,000 people into work every year, and then we talk to about about 150,000 young people in schools across the UK, so yeah, that's what I do, it's my day job, and yeah, I'm delighted to be part of this great group of seven guys, let's say, so yeah, that's me, thanks. No, thank you for that, Kevin, Matt, tough act to follow, but tell us a wee bit about yourself after Kelly. I have followed the club probably regularly from the early 2000s, and family's all rangers, fans, my grandfather, my uncles, and my dad used to take me to the games when I was younger, obviously, I fell over the club and I've travelled home and away in Europe, pretty much since I could, travelled regularly on supporters' buses over the years, notably Queen Street True Blues, and one word number one more recently, and through that I've kind of developed quite a good relationship with guys across the country through different buses, just through travelling abroad and things like that. I've also been involved with different fan groups throughout the years, and I've got a senior role with Inbrim Collective, which is obviously quite a new group to the Rangers fan scene, but one that's a sort of umbrella group for supporters' clubs and fan groups to sort of come together. We do a lot of charity work, we do a lot of fan engagement, we've also helped out when we've had a role in when the club were taking tickets for Napoli, or weren't taking tickets for Napoli, and we were involved with FSE to try and get the fan's tickets to the game. Ultimately, it didn't really go to plan, but it was the first time that perhaps Bremley collective put his head above the parapet, and really put ourselves out there, is trying to help fellow fans to try and get to the game, and that's kind of what we're all about. Suppose I was interested in joining the Fab, because it's all about fan engagement, and that led support to have a voice within the club, and taking our opinions to them. I'm quite interested in fan culture in general, and I've got friends at Hamburg and Copenhagen that have been across there and seen what it's like if you're saying, "I just think it's a total different world to what we have in the UK," and I'll always try, you know, I like what I see over there, and I think it's to try and get the atmosphere built, achieve our tickets, hopefully drink your games, you know, ideas that they have in the continent, I've always kind of wanted to reflect back year, and Bremley's like this is basically a map, and you know, of trying to do that, so yeah, that's why I got involved with them. But as I say, I've been involved with groups for years, and I've kind of built up all the relationships within the fan base, the wider fan base, and through that, that's pretty much my background, yeah. Thanks very much for your intro, both, so I'm sure the rest of the tally up your stand. The staunch points that they want to give you, but I think it's always important to remember that, you know, whether we had a new podcast alone or a crossover in our podcast at all, if it's something you're saying, we're ordering just fans at heart, you know, it was a reason why we put our heads up off the parapet, and, you know, that's not the way that I go and taste anything, the way we're going to talk about this, the way we're going to show, I welcome today to everybody to the interview that I got with the guys done before, as last week, it was a very good interview, but there's so much to tell you where you can get in here. We can speak a bit, I was, so I'm going to try and know to do a carbon co-op, and just so you've got the same stuff, but I do urge everybody, David, I'm going to do a job where I'm fired, and I forget an ethical diligence name, but I'm fired and shot, so go back and listen to that. And we did touch on the COVID-19 roadmap, but I think it's very easy, we'll say, you know, what's your role where the COVID-19 works? What were you doing before and what were you doing after? So, Kelly, in terms of getting involved in this, matching the touch on it for himself, but can you talk us through the, you know, why you put yourself forward for it, and what was the selection process like in general? Yeah, sure. I mean, my main, the reason that I can start my head forward for it was I saw the support or engagement strategy be launched by the club, I think it was quite a few, some two thousand or something, and I actually sort of sat up and read it and I thought, right, that's really good. We're on the front foot here, we're trying to do something, you know, that's first, we're trying to engage fans, I liked what was in it about bringing fans in, you know, giving them an opportunity and different ways to sort of feedback. I like the fact that they were independent, so there was nothing involved, there was no shares involved, it literally is just trying to advise the board on, you know, topics that are really, I guess, emotional for fans, so I read through that, and then, yeah, I just thought, stop moaning, stop moaning about the things that I know you and match day and stop moaning about the lack of progress in the last few years and stop moaning about, you know, injuries and stop moaning about all that stuff and go do something about it, so I guess that's what I thought, actually speaks loads of the words, and at the time, a wee bit of an emotional story at the time, Matt Mann, it was Julian Well and I just knew that she was a mad blues and anything that, you know, she would have been so proud and just the fact that she could be dinted, she would be dead proud and a lot of these podcasts and a lot of the social media pages really kept her comfort in her last day, so yeah, I just thought, I'm going to go and do this, went and flung my application in to the club, and then there was a selection process, a panel interview with Three Biz Greg, it was John Gillian, one of the old directors, long-term standing around the club, and Ashley Brown from, I think, is it's football supporters association, Matt, you're better clued up than I am, but yeah, his actual title, so yeah, interview went down and then go, go, and select that to the call, but I think one of the big things for me, I was asked a question around commitment in the hours, because it wasn't just going to be like, you know, okay, you woke up and maybe have quarterly meetings with the board, and that's about it, it was a lot of extra hours in time and volunteer stuff, so yeah, happily, happily said yes, and then November happened, and we just went into a mad whirlwind of meetings, and you know, obviously we met Greg, and we met Ashley a couple of times, but then for us it was really important, the seven of us got together and got to know each other and spoke about what was important to us and our networks and the broader foundation trying to bring that together, so I'm not joking, I think I speak to these guys, and sometimes in the beginning saw them more than friends and family, it was that much, but yeah, we did that, we knew that's what needed to happen, so we wanted to get all our ideas down before we had our first meeting with the exec board, so yeah, that's taking a journey that I've been on with it, and yeah, happy to be here so far. Suppose it's a nice wee segue into what was the last, or it's come up to nine months now, since we are appointed by SWT, because as supporters now, I'll be honest up until the last month or so, all my other exposure has been the minutes and the club post a month after, but also you're saying there's a lot that goes in after that, so it can use doctors to work in the work, what has been on the agenda for you is how we're fighting meeting with the exec board, because I'm guessing that's the thing that everybody will see, but that's probably the, just tippy that he's built. So as Kelly alluded to, basically since November, over the Christmas fest, the period it was really busy for us, kind of meeting up once a week and getting to know each other, and that at the start just gave us a kind of feel for each other to see where we were all at and what our opinions were and where we saw Fab going, and how we wanted to set it out, obviously it's the first ever fan board, so people are going to come with their own ideas and some ideas and some things we put in place might be wrong and we change it up because we're still finding our feet. We've had three meetings I think with the club now, with the senior exec board, and obviously the minutes have published, I think it was two months ago we had the fans forum event in Edmondson House, where myself and Stuart were on stage and kind of given an introduction of ourselves to those that were at the event. We had the podcast, obviously, with Stuart and Fadi were on last week, and then I think it was maybe two weeks ago, we've put out the Twitter page there, so you know, slowly but surely we're starting to sort of make in roads and to being a bit more public and being out there and saying this is who we are, this is how to contact us, I think that's something that's really important, you know, we can email as you can tweet us or whatever you want to get in contact in any way you can, but it's important that we do get feedback for supporters because ultimately we are representing them and we are taking whatever they have to say or their complaints or their issues to the club, and without that, you know, well actually with having that it gives us more evidence to take the government's able lesson, we were contacted by fans, this is their opinion, what can we do about it, so you know, I think the first few months were really kind of finding our feet laying out, you know, where we wanted to go as a fan board in terms of what we thought were the kind of biggest priorities and the biggest issues facing dangerous fans, and not all of them are an easy fix, in fact probably ones that I don't need to even say, you know, for instance, my jersey, well it's one of the big topics, and it's not the issues that we have, like, you know, the ticket amounts that we get from the ticket allocations, that's not going to be an overnight fix, so things like that, we were outlining where we wanted to kind of place our priorities and concentrate on them, I know that the club have their own ideas and setting up working groups and things like that, but it was to see how we could help with them, and perhaps have represented us from the fan board all in them, but the last two or three months have been more about getting out there and actually meeting with people, engaging and getting people to get to know us, basically, so we can start to get some real work into practice, I guess. That's going to be a big part of it, getting support feedback, and for them, this is watching on YouTube, I've just put the email address in the banner below and the email address will be on all the disruption links as well, because I do think it's, like, I'm biased, but the best fans in the world, right, but the same things we can be on the email, and now I'm going over it as well, you know, you can just all mind sharing their clothes when we're doing it, but how do you, how do you sum up what's important for the leaders fans in, so does that all downing talk, if I stood in just fans in there, there's I went by the next day, it'll be four RSEs, like, how did Sabra support? It's hard, I think it's hard, and, like, everything that Matt said, we've done it at the beginning, and we went away and brought our ideals to the table, and we kind of came up with those five main areas that we, not the club, that we thought that were important by reaching out, so Matt touched on the majors and the ticketing, the other one was on inclusion, and, sort of, what's happening with everyone and anyone, that campaign that was launched, it kind of meant a little bit quiet, and then obviously the next one was, like, safe standing in the singing section, number four, Idrocks Experience, and then the last one being The Heritage, so we came up with loads of feedback already from fans, and we can applaud them, and then that's where we came up with those five focus areas for us, that we thought represented the broader fanbase, and we kind of protested that, because I think I remember if it might've been the first or second meeting that Matt mentioned, but we went to the board and said these were the areas that we thought that we needed to focus on, and presented that, but trying to number them and what orders most important, I guess, is difficult, because everyone's really emotional about their own experience and what's important to them about Rangers, so I think that's really hard, and we also have to, when we spoke to the club and they showed us their strategy for 2030, it was quite interesting to see quite a lot of the stuff that we've mentioned was Alainen with what they'd said, which was good, because it means they weren't completely on a different page from us, but then it just comes down to coast as well, and I know that from running a small charity, you have to choose what you're standing on, and you know, there's that debate of on the field and, you know, all the innovations and stuff that they've done around the club and things like that, but I think we just need to continue to push those areas, we want to move forward in a lot of those working groups. My mention before, we have actually kind of been drafted in certain things that have come, you know, obviously the Copeland Road's huge, the shambles that it is, and it's really a motive for everything, but apart from that, you know, there was things that came along, and we've tried to feed in, you know, feedback to the club and various stuff the last few months as well, so things like, you know, the My jails, we've fed in loads of stuff a bit that, you know, the school and the points and everything like that, and the labels and the tears and the split of the tickets, you know, there was the whole change when the old formalisation get changed, and then that meant there was a lot of impact in the Brumland stand, and there was some options getting around around that, so yeah, we have, we've been reactive, I think, for the first six months, because there's been so much the club that's been going on, I think now we just need to try and look forward, and I will shut up now, but just in terms of contact, it's really good, because we've had some cracking emails through, like we've had fans send us through emails that want to get involved, that want to get involved in the working groups and particular areas, we've had really good emails with reports of stuff that they recommend getting done at the ground and everything like that, so we just want that to continue, because we do put that forward on our agenda when we meet the club, 100%. So, and they are like, they're speaking, they're speaking less than they have played last week as well, and users of both of you and their types don't know that there does seem to be a bit of a definite demographic, it'll be different things amongst your group, those important to you, and essentially you're really starting a decent journey, where you're getting support and engagement, but how's the flip side of that, then, like, can you talk to the group, what is your role to the board, because I think there's maybe some next expectations amongst the Rangers support, that you're very whole to the board to account, or at the same time you're there just to, you know, be present in the meetings, but it's probably somewhere in the middle. So, how much influence, I suppose, would you expect to have over the board, where the fans are important to your Angels fans? Disback to school season, you can count on Whole Foods Market to do the ingredient homework for you, they ban over 300 food ingredients, like high fructose corn syrup, hydrogenated fats and more, that's comforting when getting ready for back to school. From snacks to the condiments, their standards are truly best in class, speaking up, their best in class event is happening now, including an unmatched selection of allergy-friendly options without nuts or dairy. Start the school year off right at Whole Foods Market. Ryan Reynolds here from Mint Mobile. With the price of just about everything going up during inflation, we thought we'd bring our prices down, so to help us, we brought in a reverse auctioneer, which is apparently a thing. We'll be using this as a sounding board to the board or for the board. One of the main things that I spoke about in Mint of you was the fact about the Sydney friendly shambles, and whilst the club thought it was going to make millions of pounds, it's not something that the majority of the fans were interested in, in fact, it's not just interested, they were disgusted by the full thing, so that's the sort of thing that I would imagine. If a father had been in place at that time, it would have been ran past him and everybody would have categorized and said, "No, you're on to problems, you can't do that, you need to scrap this idea," the important thing for me is that if the club go ahead and just do it anyway, that's Minity in the notes, that the fab objected to that and said that across the fab board that we've not agreed that it's a good idea, and I think that's important to be transparent with the way the fan base, that we're not just, "Well, I think Stevie Cliffta will do that, I'm certainly not on a fan board to just be a yes man to the board and just agree with everyone they do, I'll speak my mind," and I think, you know, knowing everybody for a few months now, I think everybody's the same, and position the same, you know, we will object to things that the boarder are saying at these meetings, we will put our feelings across clearly and we won't hold back, and I think that's important, you know, there's no point in being a fan advisory board if we don't give her true feelings on matters, and we just agree with everyone they do, it's not going to be like that, and there will be times when the fan board does rub up against the board, because ultimately like, we're there to hold them to the account, we're there to disagree with them at times, and that's just the nature of it, but the most important thing is that we work together and we're transparent with each other, that's the only way it's going to work. I don't know if you're going to add that, Kelly. No, no, I agree 100%, and I think, like, just to get back to your creation goal, it was, I think, really, it was a bit established in our relationships at the beginning, because, you know, when the fab was created, it was supposed to be quarterly meetings with the board, the exec board and everything, and we kind of knew right away that it would probably need to be a bit more regular at the beginning, because of the scale when it was the first year and everything like that, so we asked for that to be regular, and to be fair, in their case, they said they have been more regular, and I think, in the beginning, it's just about establishing relationships that has to be an element of trust there, but again, one of the big things for us that we feed into them continually is just this communication, and not always about bad things, but when the show does some of the plans and the strategy and things like that, the first thing we said was, we need to get this out to fans, we need to get it out of format that fans can understand and get excited about and encourage the boot, and we gave them on the spot feedback on the presentation, you know, that, as Matt says, that doesn't come across one minute, and you know, it was constructive feedback that we gave them on it, so, but then, at the same time, when something negative happens, again, just pushing them and saying, just communicate with us even if it's a really, like, short update, if it's bad news, tell us so that there's not all this noise that goes around, I think probably there'll be bumps in the road, and like, there certainly has been, for sure, but it's just how we get over that, and we don't wanna, it's not a bit falling out with them, we want to be close to them, because we want to hear the plans, we want to share the plans, and we want to feed in to everything that's going on, so, yeah, I think that's probably where we are at the minute in coming up, and we know we're coming up in a year in November, so we originally like to have wins, as such, that we've fed in from fan, and that shapes some of the decision making going forward, but yeah, it's just, I guess, continuous level in that relationship, and to be fair, there's been quite a few changes as well, 'cause we're obviously with James Bizgrove, we built up our relationship up with him, he left, we then managed to get hold of the Chairman for a quick catch-up after James left, so, you know, that was normal, we were progressing down a road, and then obviously the delay with the Coplands happened, and that's gotten a lot of time off as well, but yeah, I think just about a trust, and I would just say to the fans, come tell us, talk to us, email us, we'll put it in the agenda, and then, as Matt said, just trust us to challenge it, and make sure it's in the minutes that, if we don't agree with that, or we're asking, suggesting something else that that's out there as well. How receptive do you find the Copa, that's engagement, and then, obviously, I find James Bizgrove, we say, of the fans for them as well, and, like, credit my credit to you, I thought they went and really well, I went, I got with them, and I thought they were really valuable, stepping over the last couple of months, how do you feel the engagement comes all the way for the Cop? Well, I think, obviously, just to give you a brief insight into fanboards, in England, it's mandatory now to each Club must have a fanboard in the traineeship, Rangers, it's not a mandate for Rangers to have one, but they've implemented one, obviously, it's a similar engagement process, as English Clubs are adopting, but, so, I thought that was going to step forward, and I think the importance of hearing fans' voices, you know, it's integral to running a football club, you need to listen to what the fans want, and, if you don't, that's how you meet bad decisions, like this, I think, friendly. So, you know, things like the fan advisory board, setting up the fans' forum events, I think I've been great. The fans' forum events have actually, I've been to the two, as well, and I think some of the questions asked of the panel are actually better than the ones you're getting asked at the EGM, the more productive and other questions that normal fans want to hear, you know, it's the things that people are moaning about on Twitter after EGM saying, "Why wasn't this asked about? Why did we not hold an account on this? Why did we not challenge them in this decision? Whereas at the fans' forums, that's what we're getting, or we seem to be getting by the first two enemies, so, long may that continue?" So, you know, I think things like that have been implemented over the last year, I think we're in the state in the right direction, and hopefully, that can continue. The EGM's a laugh as well, it's a bingo, there's always one guy who steps up to talk about the cool pilot you bought, but, it's, you know what I mean? I think it's the EGM is such a good opportunity to hold these guys' account directors and decisions and get serious answers from them, and I think the last few have been a kind of damn squib, we've not challenged them as much as we probably should have, but, you know, whether it's the EGM or the fans' forum events, the more events like that, the better, because it gives us more of an opportunity and gives more people the opportunity. I think so definitely, like, all the events that has happened has been brilliant because there's been so many different people at them, and I know probably not everyone does. I think how many thousands of returns that we get, but people fill in in the questionnaire after the game, so that data does get collated as well, and we get to see that and that fed in to some of the discussion points that we were having, you know, people talk about the stadium and the toil, it's in the upgrade, and the power washing that you go on, and all the sort of fixes around the stadium from those surveys, they don't just, like, sit there, so we do get to see that, so I think all of the things, the events, the feedback, the fact that we've got an open channel as well, is just going to probably help feed and improve that engagement, but I would just say, like, after the shambles I experienced on Saturday going to Morrie Field for a friend's life with a transport, and then being marched across a cricket field when the game I played was on, so using, I mean, it was just, I'm not going to run, I promise I'm not going to run a bit, but it was just, like, the whole end to end bit for me and my mum, it was just, it was a shambles, so, yeah, we are fans, we are emotional with these things as well, so we definitely feed that through on all key subjects, and I'm just glad that, obviously what if I broke, so I'm just glad that Morrie Field, because that would be an absolute soul destroyer, every single weekend up there, so, yeah. I'm a ten-minute walk for a hand, but it's no no idea, but it's probably the, the west bad option for being fair, so, but to you guys, in terms, I mean, I'm sure the Morrie Field trend will be, at the bottom point, if a lot of fans you probably got a lot of emails about that, but you've kind of touched on a lot of planning and a lot of kind of prioritization when I'm so far this year, what are you doing to achieve between now and end of the year, so I feel like I'm doing a proper job interviewing you, but why should I go for the end of the year? That's, that's, that's my kill, you want me to go? I don't know, it's like, yeah, you go fast. You go fast, let my brain think of you as a champion. Suppose, obviously, Kelly spoke about the kind of five main areas, topic areas, that we wanted to concentrate on, and I suppose making a noise into how we plan to set up, so whether it be working groups or focus groups or something like that, and basically, you know, establishing what we want, what we want to set out as a fanboard, so what is it within my jazz that we want the change, you know, there's a lot of criticism about the scheme, so how can we help the club, you know, take the criticism of the fans and take, you know, and all those other ways, and avenues of getting the criticism to the club, but, you know, I think there will be a sort of working group set up on that, and it's who we get in, and the people with the complaints, and with the great ideas that we think could maybe better the system bring a name on board and get a name out, and basically trying to, I'm using my jazz as an example, because I think that's the sort of elephant in the room where loads are dangerous fans, and most things, most complaints about the club at the moment, it always refers back to my jazz, and a lot of it is, you know, I think the scheme can be changed for the better, but, you know, the difficulty is as well that we're not getting a lot of tickets, and there's so many people applying for them, so it's about making it a fair system, as fair as possible, so as many people as we can get feeding into a working group, or feeding them to the people at the club, through us, or using us as a conduit or whatever, to help with that, the better, and like I said earlier on, but communication with that is key for us to have the information from the fans, with their ideas, with their concerns, so that we can take it to the club. But ultimately, being there for the club is a sounding board as well, and to give them our opinions on things. Again, I think the five concerns areas that, well as fans out there who might have totally different concerns or issues, that's fine, it doesn't mean that they can't get in touch with us, it doesn't mean that we don't care about the ones, you know, any issues that fans have, we want to try and help them in any way we can with all, but the five that we've picked seem to be the kind of bigger topics, wider topics, and the ones that really just fans seem to have a kind of bigger issue with at the moment. Thank you, Deid. I think probably the communication, just positive communication coming out, like storytelling, about things that we've seen, like strategy and things like that. I think making inroads to all those areas that we've mentioned, and getting working groups up and running, and getting more fans engaged with us, because there's only seven of us. I don't know that sounds mad, but there is only seven of us, so that was the plan in getting these more working groups, so we can get more fans on board. And then, yeah, just I guess success in the park, but I can't do that, but that's what everyone wants this year, I'll eat you out. I don't think there's any kind of targets as such, Colin. It's just basically because we are still in the first year, and because it's the inaugural board, there's a lot of kind of foundations to be kind of laid out there. But as I say, the last two or three months we've really started pushing a boat out in terms of getting out there and meeting my fans, the active Twitter account, publicising that this is how to get in contact with us, and I think this is where they can have really hard work. We'll begin. It's going to be a lot more meeting with fans, meeting with supporters clubs, our fan groups, representatives, and now they can have the tough work of addressing these topics of concierge, or not concierge, not all concierge, of course, but these topics that we're going to be looking into, and really trying to see how best to progress with them. Another one, like obviously the fan, the one from you that's a big one is the iBrux experience, so that's everything down from the catering to getting there, to parking facilities, to tivis around the grounds for kids, and everything like that. So I think that one's a big one, because you see it on social media and you hear it through what the move people complain in and things like that. So there's issues there that need to be addressed, and some of them are smaller than ours, and some of them are easy wins, I think. So it's about trying to make it through as much of them as possible when working with guys in the club with David Melbourne to listen to all fans and basically set up like the kind of working groups and things like that to address them. As Kaylee said, there's only seven of us, so we rely on other fans and other representatives to help us out with that. But yeah, I don't know. I should stress the point, there's almost seven of you, a very, very small group, and on a volunteer basis. So I'm pretty sure you'll get the stick when it comes your way, but I think really we're trying to show you it's a tough, tough task to take on. There's an old consumer task, so I think those are the assets, commendable, we've done it. Just on the working groups, or kind of along those lines, you've got the Twitter page, you've got to set up the working groups for import measures, you've got the email address as well. How do you, wait, is there anything else that you'll use to get your message across to the way that angels both, because I think one is touched on it may have been your self-care, these minutes only gave you so much. The black and white doesn't give you any context to conversation, and for me, I think how I'm represented as a fan from you guys to the board is probably more important to you about the board scene at times, how you usually get your message across. I think we've discussed this for ages right from the beginning. We didn't just want to jump on and create our social media account, and then start reacting to everything. There's been loads of things that have happened in the last seven months that we've felt strongly about, but we took our time. We've got a lot of skill set, mixed skill set across the group, so we created a fan's call and media framework to give us a guidance on how we think we should communicate, what platforms, and what messaging we should say, and then that was how do we reach more fans, and how do we get information across that we've had from those meetings, because the minutes actions are black and white and can be read in whatever frame of mind you're in that day, and translate it that way. I think one of the ideas the next step or two, obviously Matt mentioned, getting that Twitter page up, but that's more for having an outlet to share things rather than reacting to questions or commenting on anything, and then we haven't really 100% decided that probably doing more things like this after a meeting, so after either just after the minutes of coming out or in line with the minutes coming out, and maybe just touching on a subject matter that month that we spoke about, and then talking about that a little bit more length on platforms like this so that it gets across in a more human fan to fan basis rather than a bit of paper. There's so much information out there just now that you just get lost and also, yeah I think that was one of the suggestions that we spoke about, but welcome any suggestions from fans and how we can, we will be at all the events as well, so we'll see your forum and engagement stuff and things like that, but any other suggestions we will come them into the inbox as well. Games as well, so a visual presence at Games as well, Kelly you know the more we do things like this I suppose people start to recognise this, and so if anybody you know please feel free to approach us at matches and just have a chat with us because we're more than happy to hear it out and we will deal with it as a child. And of course you've run open and you can come back on the go on a few any time, you've been a lovely guest to have, I think that's a nice way to end up, is there anything else you guys want to add before we finish up this moment? Well nothing from you, just thanks to the fans that have already emailed us, keep it coming, we will always get back to you and yeah just five any suggestions are we, and yeah thanks for having us call. Yes thank you Colin. No thank you both for coming on and listening, what is not what you think in the comments, if I was then you know what I contacted the the staff about, send them a name and I'll send it a little bit afterwards, again I can't assess enough, important to make your voice heard and these guys will do the best to do that, so thank you all for listening and I'll speak to you again very soon, take care. [Music]