Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Transform Your Hospitality Business with Effective Training Programs
Struggling with staff turnover in your hotel? An effective training program might be your solution. In this video, we guide you through creating a structured training program that keeps employees engaged and loyal. 🌟🏨
Highlights:
- Assessing training needs based on property goals
- Designing detailed and structured training schedules
- Implementing comprehensive orientation programs for new hires
- Providing ongoing training for continuous improvement
- Choosing the right trainers to foster a supportive learning environment
- Utilizing job shadowing and in-house training sessions
Training isn't just a one-time event; it's an investment in your team's future and your property's success.
Listen now and discover how to elevate your hospitality game!
#StaffTrainingProgram #HotelTraining #HospitalityManagement #EmployeeDevelopment #CustomerService #StaffTraining #HotelManagement #TrainingPrograms #EmployeeEngagement #HotelIndustry #continuouslearning
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2024/08/how-to-develop-an-effective-hotel-staff-training-program-043
Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Hospitality Property School Group
Learn the benefits—https://member.keystonehpd.com
Join one of our groups
Facebook
LinkedIn
Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
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Listen to The Hospitality Property School PODCAST here
https://hotelierhelpcast.com/HotelierHelpcastPodcast
YouTube
https://www.youtube.com/ @TheHotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Master the Art of Guest Personalization
Personalization is key to unforgettable guest experiences. In this guide, “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners,” we reveal how to tailor your services to meet individual preferences and create lasting impressions. 🌟
This episode will walk you through the steps to personalize every guest interaction, from using guest history to offering thoughtful amenities. Imagine greeting your guests with their favourite snacks and a personalized note – small gestures that make a big impact! 🍫📝
#HotelGuestExperience #GuestExperience #GuestExperience #HotelManagement #HospitalityTips #PersonalisedService #HotelAmenities #GuestSatisfaction #HotelLife #HospitalityIndustry #BoutiqueHotel #IndependentHotel
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2024/07/beyond-words-crafting-the-full-hotel-guest-experience-040
Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Hospitality Property School Group
Learn the benefits—https://member.keystonehpd.com
Join one of our groups
Facebook
LinkedIn
Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
LinkedIn: https://www.linkedin.com/groups/8811511/
Listen to The Hospitality Property School PODCAST here
https://hotelierhelpcast.com/HotelierHelpcastPodcast
YouTube
https://www.youtube.com/ @TheHotelierHelpcast
A Division of Keystone Hospitality Property Development
Struggling with staff turnover? An effective training program could be your solution. I will guide you through creating a structure training program that will keep your employees engaged and loyal. Hey there, amazing viewers. If you enjoy our episodes, don't just hover around. Dive deeper. Hit that subscribe button like it's the key to a treasure chest of hotel knowledge and ring that bell like you're summoning the fun directly to your screen. Subscribe, ring, and let's keep your adventure rolling. Creating a structure training program is the backbone of the long-term success in your hospitality property. Imagine a place where every employee knows their role, understands the company culture, and delivers top-notch service. Sounds like a dream, right? Well, it can be your reality with the right training strategy in place. Did you hear the great news? The Check Into Success, building and running your hotel business, course, has been revitalized and relaunched. Dive into hotel success with our course, Check Into Success, building and running your hotel business. Perfect for new and seasoned hotel news. This 12-module journey covers everything from management to guest experience. With 85 lessons across videos, MP3s, and PDFs, plus quizzes to test your knowledge, you'll gain practical skills and insights to elevate your hotel business. Discover modules on market research, financial management, team-building, branding, and more. Start now and turn your hotel dream into a reality. Click the link to see how you will benefit. Don't miss out on this game-changing opportunity to elevate your hotel business. Start with the basics. What are your properties goals? Maybe you want to boost guest satisfaction, improve operational efficiency, or enhance your brand's reputation. Once you have defined these goals, identify the skills your employees need to make them happen. Think about everything from front desk operations to housekeeping, from customer service to maintenance. Now let's put that plan into action. Your training program should have a detailed schedule, timeframe, and outline of activities. What will each session cover? How long will it last? Who is responsible for what? Clear goals and responsibilities are key. It's like building a roadmap. You need to know where you're going and how to get there. First impressions matter, especially in hospitality. Welcome new hires with a comprehensive orientation program. Introduce them to your company's culture, your expectations, and their new colleagues. This isn't just about handing them a company manual and wishing them luck. It's about making them feel part of the family from day one. Training isn't a one-time event, it's an ongoing process. Split your training into two categories, soft skills and hard skills. Soft skills include customer service, communication, and company policies. Hard skills are job-specific procedures. Use a training template to schedule and track training for each employee. This way, you can ensure everyone is up-to-date and constantly improving. Your trainers are the heart of your program. Choose people with excellent interpersonal skills who can create a safe, non-threatening learning environment. Trainers should be patient, knowledgeable, and able to relate to the experiences of new employees. They're not just instructors, they're mentors. Here are some training techniques to consider. Job shadowing. Let new employees learn from seasoned staff. There's no better way to understand a role than by watching someone who excels at it. Plus, it builds camaraderie and provides real-world insights. In-house training sessions. Encourage employees who have attended external training or have specific expertise to share their knowledge. This fosters a culture of continuous learning and keeps everyone on their toes. Consistent follow-up. Regular evaluations are a must. Monitor progress and make necessary adjustments to the training program. It's like tending a garden. Consistent care and tweaking will yield the best results. Craving more ingenious tips to transform your hotel experience? Dive into our exclusive guide. Unlocking hospitality success. 25 must known insights for independent hotel owners. Consider it your personal roadmap to thriving in the hospitality world. Don't miss out on this golden opportunity to revolutionize your establishment. Click the link in the show notes and start your journey to the top. So what's your biggest challenge in training your hotel staff? Share your thoughts in the comments below. Developing a structured training program isn't just about taking the boxes. It's about investing in your team and your property's future. It ensures your employees are prepared, confident, and aligned with your goals. And in the hospitality industry, a well-trained team translates to happy guests and a thriving business. By following these steps, you'll not only create a solid foundation for your employees, but also foster a positive, productive work environment that benefits everyone. In the next episode, I will talk about how to boost your hotel's revenue with effective training. That's it for today's episode of Hotel Your Helpcast. Make sure to subscribe, hit the bell, and share with your friends. Keep those lobbies lively, the feedback flowing, and always, always remember. It's the little touches that make the big waves in hospitality. Checking out for now. Until next time, stay inspired.
