Joe Rinaldi is the Principal at That Was Clutch, a consulting practice focused on growing successful client service organizations. He is a people connector, community builder, and sales strategist. Joe helps client service agencies, internal team consultants, and enterprise teams to level up their business development and client service practices. He has also built custom teams and engagements for enterprises that need trusted partners to create their next iOS app, build a large-scale website, or punch out priorities on their digital product roadmap. Joe is also a coach, consultant, and Adjunct Professor at Drexel University's Antoinette Westphal College of Media Arts & Design. 

In this episode of the Smart Business Revolution Podcast, John Corcoran interviews Joe Rinaldi, the Principal at That Was Clutch, about the leadership strategies he used to save an agency going through a crisis. Joe also explains how he helps clients gain more control over their businesses and increase revenue, his process-oriented business approach, and his tips for overcoming tension and pushback when pivoting a business.