Paul Bellows is the Founder and President of Yellow Pencil, a Canadian digital agency focused on the public sector and digital service transformation. He is a 25 year veteran of digital service industries and currently provides consulting and advisory services to leaders at different levels of government in Canada and in the US. Paul is also the host of The 311 Podcast where he features innovators in the digital space as well as in government. 

In this episode of the Smart Business Revolution Podcast, John Corcoran interviews Paul Bellows, the Founder and President of Yellow Pencil, about his work in helping governments digitize their services. Paul explains how he started his agency in the 90s, how losing a key client affected his business, and his process for helping clients adopt new technology.