Before performing any troubleshooting steps on this phone it’s best to make sure that it is running ...
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How To Fix Samsung Galaxy Note 9 Restarts When Playing Games
Before performing any troubleshooting steps on this phone it’s best to make sure that it is running ...-~-~~-~~~-~~-~-Please watch: "Top 5 - Best Samsung Phones 2019 - Best Samsung Phone For Gaming 2019" https://www.youtube.com/watch?v=hDaXVZKUkuo-~-~~-~~~-~~-~-
- Duration:
- 5m
- Broadcast on:
- 22 Jul 2024
- Audio Format:
- mp3
How to fix Samsung Galaxy Note 9 re-starts when playing games? Before performing any troubleshooting steps on this phone it's best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. If your phone has a microst card installed then I suggest that you remove this as well. The best way to troubleshoot this problem is to check if it is caused by a software glitch, follow the steps listed below which are recommended for this particular problem. Do a soft reset, the first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery. Press and hold the power and volume down key for up to 45 seconds, wait as the device re-starts. Check if the issue still occurs. Check if the issue occurs in safe mode. Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in safe mode since only the pre-installed apps are allowed to run in this mode. Turn the phone off, press and hold the power key past the model name screen appearing on the screen. When Samsung appears on the screen, release the power key, immediately after releasing the power key, press and hold the volume down key. Continue to hold the volume down key until the device finishes re-starting. When safe mode appears in the bottom left corner of the screen, release the volume down key. In case the phone does not reboot in this mode then it's likely that the problem is caused by an app you downloaded, find out what app this is and uninstall it. Wipe the cache partition of the phone, the phone system cache data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in a few securing on the device. To check if a corrupted cache data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode. Turn off the phone, press and hold the volume up key and the Bixby key, then press and hold the power key. When the Android logo displays, release all keys, press the volume down key to highlight wipe cache partition. Press the power key to select. Press the volume down key to highlight yes and press the power key to select. When the wipe cache partition is complete, reboot system now is highlighted, press the power key to restart the device. Check if the phone still restarts, the former factory reset. One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding. Turn off the phone, press and hold the volume up key and the Bixby key, then press and hold the power key. When the green Android logo displays, release all keys, press the volume down key several times to highlight wipe data, factory reset. Press power button to select. Press the volume down key until yes, delete all user data is highlighted. Press power button to select and start the master reset. Press the power key to restart the device, do not install any apps after the reset. Try to check first if the issue still occurs. If it does then this could already be caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked. [MUSIC]