Question - do you follow a system when you receive an email enquiry from someone that you can't work with for some reason?

Maybe you're at capacity, or their issue is outside your competence, or something else.

To be honest, I think probably most people don't, but you could be missing a trick. By having a system, it reduces stress, saves time and serves that client better.

So today, I explore what to do when you can't say yes to enquiries so you can make the process easier for you, and more professional and helpful for the client.

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