How you handle that first contact over the phone is important and is the difference between having a new client appointment in your diary or not.
So in this episode, I share some really effective but simple tips to be sure that if you are a good fit for them, they make that appointment.
Here's what you'll learn in this episode:
- The reality of phone enquiries
- The importance of mindset
- How to increase your confidence
- How to take gentle control of the call
- Setting expectations
- Booking at days/times that are convenient for you
- How to refer the client on without them feeling rejected
And if you want to feel more confident on these calls, grab the FREE cheatsheet to have by your side