The Mortuary Show
26 Removals in 1 Day š±
Episode 118:Ā These guys put in the WORK.Ā Weāre talking a dozen removals in 24 hours, impossible transfers, and how the industry is getting overhauled by Compassion FS.Ā Youāre not going to want to miss the newest trend in funeral service....
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Mortuary Marketing
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Show Notes:
(2:45) Innovative Business Model in Funeral Services
(5:54) Work-Life Balance? Its a THING?
(8:56) Our industry is motivated by...
(11:53) The FD Three-Day Work Week....???
(15:00) Unique Experiences in Funeral Service
(18:01) Training and Development for New Directors
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Takeaways
Compassion Funeral Service offers comprehensive staffing solutions.
The funeral industry is evolving with new business models.
Work-life balance is essential for funeral directors' well-being.
Career paths in funeral service can be diverse and fulfilling.
The three-day work week model can enhance job satisfaction.
Unique experiences in funeral service can be both challenging and humorous.
Training programs are crucial for preparing new funeral directors.
Continuing education events are vital for professional development.
Networking opportunities at industry events can benefit all participants.
Compassion Funeral Service is committed to supporting funeral homes and families.
- Broadcast on:
- 01 Oct 2024
- Audio Format:
- other
(upbeat music) - Sean and Anthony, my guys from Compassion's Funeral Service. These guys are the best. If you're in Chicago and I'm sure you've already heard of Compassion, they are the all-encompassing funeral service from start to finish is what I would call a pretty revolutionary. If you're not from Chicago, I'd love to hear one of you guys talk about what you're doing with Compassion. I know you guys are deep in funeral service, in the weeds, and a pretty cool business model that they have that I think would be intriguing to most people, the way of the future is what I've been saying about you guys. So give us a rundown of what's going over at Compassion and we'll dive into your backgrounds and stuff too. - Sure. Anthony, would you like to go ahead? - Sure, sounds good. Well, Michael, thanks for having us. Appreciate it. So my name is Anthony Arzola. I'm the Senior Director of Operations for Compassion and Funeral Service. Thank you for the kind introduction as well, Michael. Hi, Professor. I've been a licensed funeral director for a little over eight years at this point. I've been in the industry for about 10. Graduated from Malcolm X in 2011 with the Associate of Social Science. I was class president. And then in 2013, I graduated from Roosevelt University with the bachelor's in business administration. - Beautiful. - Sean, give us the rundown. What do you got going? - Sure. So, yeah. Well, my name is Sean Kramer. I'm a licensed funeral director also, an embalmer. I actually am the Director of Marketing Sales for Compassion and Funeral Service. A little background about me. I actually graduated from Worsham College in 1997, '96, '97, got my license in '98. And just recently been with Compassion for a little over a year now. Took on the transfers and stuff like that, but then led into the marketing department. So just a little quick rundown on me. - Awesome. So what is it that you guys are doing with Compassion and Funeral Service? What makes you different from other, as we would call them, removal companies? I know you're way more than that. So give us a breakdown of what Compassion is in the area. - This is off, Sean. - So Compassion and Funeral Service is the Chicago Lands premier funeral staffing. We are more than just a trade service. We actually will help a funeral home from start to finish. If you need someone to just come in and clean your chapel after visitation, we have, we got you covered. If you need transfers, removals, embalming, ship outs, somebody standing at the council with office, we got you covered. Such a vast amount of opportunities that we have that we can do for you guys. But, Anthony, you want to share a little bit more? - Of course, a funeral staffing service. That's what I like to refer to it as. Basically, whatever you can think of, whatever job that is available to a funeral director within a funeral home, regardless of the type of business model you have, whether it's that traditional funeral home brick and mortar, cremation society, even for that large value, whatever you're trying to do within the industry we can help with to fit your needs, essentially. Sit down, really discuss what you need, what would be beneficial for your firm, your staff, and yourself. - That's awesome. See, that's something that I've been seeing for quite some time and people that listen to the show know, I've said this for years now, that the funeral industry is shifting away from those brick and mortar locations where you have a funeral director that is sitting around half the time, maybe if you're not too busy and you're twiddling your thumbs. And then other weeks you have the funeral directors running around like crazy, like there's no way they could possibly get the work done in a day that they have to do. And I've always thought there needs to be a shift in the actual staffing part of funeral service because it doesn't make sense that we have these giant ebbs and flows which everyone in the industry knows that we have. Why are we not doing that with our staffing from the perspective of a funeral director, not an owner? It's a much more relaxed lifestyle where you can work more as the work comes in and you're getting paid to do as you work. And then from a business owner point of view, you're paying people for the work that they actually do as opposed to staffing someone for 150 grand and they sit around in solitary three hours a day. I've never seen anyone do that. No, no. Doesn't happen in the industry. No. But it's the way of the future. And I love that you guys are really zoning in on it. And I think that's the way more and more funeral home firms are gonna go, especially with a shortage of employees as I'm sure you guys are well aware too. - Absolutely, Michael. You hit everything that we encompass with compassion. I mean, work-life balance with the funeral director and the funeral staff. - What's that? - How many? - Yeah, exactly. How many, think of this as an owner, go into your employees and say, "You know what? "You don't have to be on call "or you can have the holidays off. "We got compassion, funeral service, "taking care of you guys for those things." It's just the benefit there. But you also talk about like the fixed cost and variable costs with it as an owner, paying somebody 40 hours worth of work that only needs 20 hours. And that's where compassion really, truly comes in. We're in that peaks and valleys. When you're busy, you're busy. We come in, we can help you out. We'll run it, we'll run it. We'll do whatever you need. Like Anthony says, we'll do whatever you need. We're here for you guys. And then when you're at your slow times, you don't have to reach out to us. - You're not gonna suck, try. - Yeah, exactly, yes. And those owners can have that flexibility with vacations and also just more profit when it hits the bottom line. - Absolutely, that's really well said. Anthony, I'd love to know like, what was your career like before you started up with compassion, what were you getting involved with and what motivated you to start working with your team and how has it been for you? - So, like I said, I graduated for Mucko Max in 2011. I had an internship right out of college, but it was at a funeral home in the city and they were brand new, what I'm talking, the business itself is brand brand new. - Yeah. - And unfortunately, they didn't have enough cases for me to actually accomplish my brand new ship. - Sure. - So, I decided to go to school. That's when I'm in and got the bachelor's. After graduation, I said, you know, we gotta try this funeral directing thing one more time, went to the internet and I found the job, brought me out to the Western suburbs, did my internship out here and that I was shifting around for a while at a crematory and then eventually I worked in the traditional setting for four years and after those four years, essentially I was learning that the environment of that traditional funeral home just wasn't for me anymore. And I was looking for something different, something to kind of change what I see day to day. - Yeah. - And so, on happenstance, I found Compassion Funeral Service. I read the website and I was like, you know what, it doesn't hurt to call. I called and I liked it enough to apply. To be honest, I felt that I was taking a risk just because I had no idea what I was really getting into and wouldn't people hear the work commission automatically? - Yeah. - Oh, no, no. But I decided that taking that risk and possibly making less in terms of income, I would gain more in terms of time and then also just my own personal wellbeing. - Right, which is so huge. And we all know from all of us being in the industry from quite some time now that it takes a toll on you both physically and mentally and emotionally too. So in any way that you could balance that out is definitely a good thing. And I know myself included has gone through the times ready, needed to kind of take a step away from being in the day-to-day part of funeral service because it's tough. But I think thinking about things on more of a pay as you're doing the work, it's easier for people to digest. It reminds me of someone like a sales person, for example, they're motivated to do extra and go above and beyond because they know they're gonna be compensated for it. And that's why I think there has been such a disconnect with employees and employers because it's always like the same. It doesn't matter the level of work. If you're working harder, you should be compensated for it. And then vice versa, when things are slow, you shouldn't have to just sit around the funeral home. Like that's everyone's worst nightmare is a Sunday afternoon and the bears are on and you gotta be sitting at the funeral home. Like, give me a break, let me get out of here, you know? So I think that's something that's really cool and a lot of funeral homes could take away from that for that purpose. So Sean, I'd love to know your thoughts on all that. - Absolutely. So as I was gonna say in earlier, how compassion can come in and help funeral homes at any time, you know, through that. You know, I think about like when, even Anthony, you know, he was the one who actually recruited me coming to compassion also. I was a general manager of four funeral homes, local funeral homes and, you know, at that work-life balance kind of was taken a toll. And, you know, with compassion, we believe in that type of work-life balance. So, you know, a full day, a full shift for, or full time is like three days. Can you believe that? Yeah, I mean, they're hard days, long days, but they're definitely, and then taking all that to kind of get back to your question a little bit is, you know, as funeral homes evolve, you know, they're gonna need that staffing. When there's ups and downs, they're gonna also, you know, when there's that shortage also of qualified, I'd say, candidates, you know, we have a lot of licensees, but you have good true directors. And those are some of the challenges that are posed upon owners these days and trying to keep their business going and keeping their margins at a good spot, keeping, you know, keeping the flow coming in and little things like that, I guess. Definitely. I'd love for you to one of you to expand on the three-day work week. Well, what does that even mean? I don't know what you're talking about. This is foreign language to us funeral directors listening. It does take some adjustment when you're used to the traditional model. Every single day. So what does it mean for being a funeral director? Like what is it like for people that are in the day-to-day of it all, 'cause you guys are more, I think, on the more of the overseeing sort of level, what does it look like for your staffing that you have a compassion on those three-day week shifts? Quote unquote, make no mistake. We are in the field. We are in that van. We're in the field. You will see us out there. Don't worry about that. I know that for, I know that for. But the day-to-day, you know, just like you were talking about the industry has the ebb and flow. And we follow that as well. So, you know, for us it might be slightly more predictable just because of our business model. So obviously for holidays and that kind of stuff, people would tend to call this more bad weather. I think it's like that. I mean, I get it. That's part of the territory that we chose to work in. So it's not a problem. But outside of that, I mean, I'd rather be super busy than not. But hey, like I said, the ebb and flow. Some days you can be right at the door at 7 a.m. and you're in the panel day. Some days you're not getting in the call until 3.4 p.m. Yeah, it just all part of it. And I think what it sounds like to me is more like you're talking about firemen's sort of shift really is what I think of it as. That's essentially what it is. Just be available, be mindful of your position, and just be ready to go and call the pond. Because ultimately we have to remember that regardless of all the discussion about business and profits, margins, all that fun stuff, someone's passed away. And so we want to make sure that we always keep that in mind, that that's the central focus of what we do and go and we assist that family and that time of need. And make sure that our client has the best first impression possible. Yep, absolutely. Go ahead, Sean. I was going to say, absolutely. He even nailed it on the head. We try to be the reflection of that funeral home or entity that brings us on. A lot of people compliment us thinking that we're full-time staff at these different funeral homes. And based on the funeral home, they allow us to kind of just say, they're just an extension of us. Yeah. And it truly benefits, I think, the families, the funeral home, and us too. Because we get that opportunity to be a part of that for them and help them through that grieving process as well. Right. And you're representing-- you're on their behalf. So everyone knows, being as a funeral director or an owner, that first impression when you get there is so, so impactful, obviously, especially if we're talking house call or nurse homeless families present, it's so huge. And think you really take that to heart and believe that we are part of that firm that we are representing, which is such a beautiful thing. And I think the way you have to do it. So for your staff, for example, it seemed like-- this is pretty kind of wild to me. Are they work from home? Would you call them almost? Or are they all sitting in a sort of a dispatch center or a funeral home? What is it like for your staff that's getting those calls throughout the day? Sure. So firmly, I'll wake up. I normally have a van partner and we always switch out on our scheduled days and stuff. And once I-- once that 7 AM kicks in, as Anthony said, we're like firemen. I'm at my house, so I'm having my cup of coffee. I get to watch the news, a little bit kind of relax my day. On the street. And then, yeah, absolutely. And then get dispatched. But there's times where Sue's the van partner comes in. I already got a dispatch and I'm out. An average day for me in my region, I would say five calls just for me is an average day for me. That's a lot. Which seems a lot, but we're in a 24-hour time frame. So there's days where those five come in all through from 7 AM to 4 PM. And then I don't get anything. And then I also have those broken down into a 24-hour shift, too. There are a couple of us that are a little on the crazy side that do a 48-hour shift. And I'm one of those. Oh, my god. All right, Anthony, how many have you done? Are you both have to go give me your record for one day? I mean, I guess one shift, quote unquote, what's your record? One day record is 12. Oh, my god. 48-hour shift, 26. And a lot of times it's busy. So I'm not going to leave the team hanging. So I'll stay on a little extra, especially if it's closer to my residence. But outside of that, you know, you got it. What I'm going to do is say no. No, we got to do our job. So sometimes the demands of the industry. That's the demands of the industry. Sean, can you top that? There's no way. Well, as of now, I have not hit the 12. But maybe this might be the little fun challenge. I had 10 while I was training a brand new employee. So a new employee, his first day, he had his 10 calls. What a treat for him. What a treat for him. Welcome to funeral service. And now he's in mortuary school. He just started. But it's the perfect one to get thrown in. Yeah, yeah. So he's your experience for those who don't know, never had that opportunity to learn. Yeah, that'll learn real quick. What was your most bizarre or interesting removal story? I'm sure you've got a plethora. Give us that one. Give us that one that hits. We've got funeral directors listening. So you can enlighten us. Come on now. Sean, you want to go first on this one? Well, obviously we do calls for a lot of different entities and stuff. And we had a call that said dispatch, bariatric severity comp, and then in confined space, more or less. So or-- and then please call such and such for more details. And so one, the nice thing is with us, we have one the staff to accommodate. We have all the proper equipment for bariatric removals and stuff like that as well. And definitely, they sent three of the tallest people to go to the side. [LAUGHS] Get the big guns out. Definitely was-- so I'm six foot one. And my stand-up space was probably three feet, three and a half feet. So I'm hunched over like a center of a-- Yeah, I just-- with a quarterback, and I just took it as that. I'm like, gentlemen, we're going to have you-- I'm going to transfer the person. I'm going to just bring them between me. And you're going to take the end apart. Obviously, it was there. We want to be respectful for the deceased. And the person was there for at least a good two, three weeks. And it was like 90 degree weather. So you guys can imagine. So by far, that's probably one of my top three and stuff. So I'll just say-- I don't plug that. What kind of-- I mean, you talk about you guys to have the equipment, what are you using in that narrow, confined space with a very large person D comp? Like, what are you using in that circumstance? Well, I definitely got down into my shorts and T-shirts and went into a Tyvex. And then I have some pretty much like compact boots, too. OK. Allow me to get into there. Because the house itself was a known drug house. So one of the other things-- some of the other things you always are on it just be-- we have the staff that's educated on preparing for these types of calls as well, situations. So the three of us got all in our little Tyvex outfits and masks. And sometimes you have to hold your breath for a moment. Oh, yeah. As we all know. And then obviously, the person, luckily, it was still a lower level of a house. So by getting past those challenges, then getting the person up the steps, too, afterwards. But right. So tell us about that. What kind of devices are you using in that circumstance? Well, a lot of times-- well, with this person, we did-- luckily, they had the three of us and then a couple other assistants that came in that were at the scene, I'll say. And so luckily, we had four to five people that could help us bring a person up there. But we've done calls, though, in the past. And that's a big thing, too. There are other trade services out there, which are not knocking them. But can they handle a 700 or 1,000-pound person, because we have a staff of at least 30 people? And so we can handle those unusual calls, as well. I mean, we definitely-- and Anthony probably can share some of those stories, too. Yeah. Geez, that's tough. All right, Anthony, let's go. Let's hear yours. I hope it wasn't on the day you dropped 26. So no, no. So one of them kind of stands out to me as more just funny, I guess. Love it. Love it. So this is prior to compassion, the place of employment that I had had an extension for pets. And so this is the first week of August. So kids are out of school. It's a nice bright summer day. And we get a call for a pet at home. Of course, we're going to be on our way. We're going to assist you with this. Well, what had happened is on Friday night-- so the Friday, right prior to the Monday, which is the current day-- I guess the family dog had passed away. The long time to wait. So we go to the front door and ring the doorbell. Oh, good. You're here, and we thought we were going to go in. And the owner says, follow me. OK. So we follow her, and the garage door is open. And you see one of those big chest freezers. I'm like, oh, perfect. They put the pet in the freezer. That makes sense. So we keep going past the garage around the corner of the house, down the side of the house. And we're walking, and she goes, here we are. They attempted to bury the dog at home in the yard. But they went like a foot and a half. And so they were tired of the wildlife trying to get to the dog. So they called us. And so my partner and I just look at each other, and as that happens, the owner of the home goes, kids, get the shovels. They were going to come to help with this. So I'm thinking, OK, this is what I have to do. It's my job. That's fine. But also, I imagine, it's an outside perspective. You have two grown men in suits in churches with shovels on the side of a house digging something out of the ground. Oh, my gosh. And then we had to take the little tiny cat that we had, and eventually get the cat over and go. But yeah, that was an out there one for me. And unpleasant for sure. I thought you were going to say there was some sort of giant animal in the garage or something. They buried a pet horse or something. Yeah, that's what I was thinking. It was going to get the horse or a cow back there. That's great. Anthony, you told me about something that you guys did recently. I thought it was pretty cool. You did some caught training where, actually, you graduated from Orchard's School. What was all that about? Let's hear all about it. So part of our mission is to encourage self-development. And because of that, we have an apprentice program. And so we collaborate with Worsham as well as Malcolm X. And we actually do this event for both colleges. But recently, we just had our cock training lab over at Worsham, Malcolm X College there in Chicago. Cool. And the nice thing is they have a nice facility. So we're able to give the kids some real hands-on experience and actually know what they're doing prior to getting out of school. I never had that. I don't like having a license and not knowing how to use cat. For sure. I'll never forget it. My dad-- I don't know how to use a cat. My only experience was helping him. I think it was a removal for my grandmother, actually. It was the first time I actually ever helped. And I was like, I don't know how to use anything. And I guess this is a side story. I'll go into two. I'm helping my dad. My grandma was passed away. She was very sick for a long time. So it was very much a blessing where we all-- one of those type of relief almost situations. Sweetest woman to ever live. Anyway, it's the middle of summer. My dad's a good-sized fella. And we're having to move grandma. And she's down a tough corner. So we're having to pick up and raise the cat to get through. And he is just like dripping sweat. My whole family is there. They just start laughing because they've seen him his whole life doing this. And he's soaking sweat with grandma. And it was just funny. That was my first one. But I'll never forget the way I learned how to use the cat when I was-- I don't even know if I was in my early 20s, maybe, or something like that. And he put on a bunch of books on the cat and strapped them in. And it might have been the prayer book that every priest or minister uses, like the Catholic ceremony one, you know the one I'm talking about, the light brown one? Must have had six of those on there. Practice, you know. So I had a little bit of resistance and weight. And that was the only way I learned to go in and out of the van with a cat was that. So that's awesome that they're getting some real hands-on training. Yeah, we did one up at Worsham, too, not too long ago in the early of the summer. And we tried to create a lot of different scenarios. We also were able to bring in a hearse so that allowed people to utilize the casket and also the church truck. Right. Just those little things and giving those students that opportunity to learn. And, you know-- Actual experience, yeah. You guys all know this, but maybe some of your folks outside of our region, we always call the Chicago style. We all know what a Chicago style transfer is. That's when we have to lift that person straight up. We get them around that little doorway because of those little-- Oh, how many turns? Oh, yeah. Yep. So, you know, for your listeners out there, you know, they're like, what the heck is this Chicago style? Well, we all have done it. But it'll definitely teach them the-- I'll just say it-- teaching the kids or the students what that is as well. So they definitely can have that knowledge as they can-- I put my pants on a Chicago style one. So that was that dream. [LAUGHTER] I actually all have. I'm basically like, just-- I know for a fact that if you have not split your pants as a field director, you haven't been field director long enough. That's correct. Or you're one of the smart ones, and you've gone directly to the stretchy pants. And you've never had the real pants. That's the key factor. Definitely, definitely. And it's beneficial that they do do this because I'll share one quick story. Sure. It happened-- two things happened to me, or twice one time, where I'm out on a call, and it was somebody who hadn't utilized the cots. And every cot's made differently. And I remember we had somebody-- and this is early in my years, years ago-- and to where that person hit the release, and the cot came down. And it pinned me between the wall. So I was pinned underneath, and the person was already strapped in and stopped, and luckily, no family was there. But it was just one of those moments where I'm caught underneath it and trying to figure out how I'm going to get myself out of that, that person. Obviously, that who was helping me-- [INAUDIBLE] Right. Like, one second. Yeah, what do I do? I'm like, just, all right, one second. We're going to have to transfer the cot off my leg. And then we'll readjust and get the person back up and stuff, luckily. Those are those horror cases with personal response. It's been a dangerous job. It really came in. And I think when you do it long enough, you realize that injury is an absolute concern, which is why we need to take the steps to be as careful as we can. And we deserve to have some very good insurance and deserve to have some of those breaks sometimes. So you can let those muscles relax a little bit once in a while. Definitely. I know you guys got some-- you're trying to expand and help with your knowledge from the students, but as well as I think there's actual licensed funeral directors with continuing ed and trying to bring some new energy and some new passion to that. I think this is every state, not just Illinois, but I think we're overdue for some revamping of the sea that we're doing, even on the national level, in my opinion, that I like to see that there is some progress like being conducted, I suppose. What are you guys doing with CE? And I know you have a new event coming up that people might be interested to, so give us the rundown. Sure, absolutely. One of the key things, when I came on board, compassion was doing small, little, continue education events. And then I was talking to Chris, the owner. I said, we need to build this and make it a little bit bigger grander. I gave it to each other one. Yeah, you guys, you did get to-- you did. We did some marketing jeopardy, some funeral marketing jeopardy. And exactly, and I saw the potential of what we had, but we were limited to our spot. So now, our next event is going to be Thursday, October 10th at the Rivers Casino in Disciplines, Illinois. I mean, they have roughly about 8,000, 10,000 square foot, then you were working at. So we have seven speakers that are going to be there. Wow. So you're going to get three funeral director hours, three embalming hours, and then one trade show hour. And you're actually going to get a buffet-style lunch and continental breakfast sea stuff at no cost. This is all provided for free. And this is the vision that we try to do for our funeral directors. So you can save the cash that you would have spent on somebody see hours and hit the casino after, you know? Absolutely, I mean, that's just something we've been doing. And we try to do four of these events per year. But I have to give credit. We started off with a few of us, but now we're getting different vendors that are helping us. And we actually have sponsorship levels for different vendors. So if I could, can I share a horse? Yeah, that's you. So obviously, we have Compassion is the one who leads it. We have Chicago, the Water and Fire Restoration, or CWF, the Messenger Company. Now, they have the three big messenger express funeral funding in Thumbies. That's all kind of under the Messenger umbrella. I'm really excited about this one. American coach sales, they're coming. So we're going to have a couple of their vehicles. They're going to be down at the Valley parking area of the casino. People are going to go running away from the casino. I think it's something bad going on down there. Well, I'm like, you'd actually get a spot at the table. I don't know if I've ever gotten a spot at Rivers before. So you'll be lucky there. Yeah, I think any of them will go down, too. Yeah, cool thing. I got a tour of that facility. And they took me kind of the behind the scenes where they actually have a small private venue where bets are minimum $50,000. I'm just like, wow, you can rent that room out and stuff. And that'll take a lot of 26 call days, Anthony, for you to be sitting at that table. I'm good. I don't need to get that private. Yeah, exactly, exactly. If I make Dodge, everybody knows Dodge. And the great thing with that is Sean Sweetman and Jack Adams. Yeah. Jack Adams, they're going to be our speaker, part of our presenters. Nice. Poet Stoet, for those who don't know what Poet study is, they do holy cards and stuff like that in the Chicagoland area. And then Lake Forest Caskets. Those guys are great. They're actually going to bring a few caskets out. And there's a few others, you know. Nice. I know you guys are going to probably represent yourselves out here, too. Yeah, we'll be out there. Yeah, we'll give you something. Yeah, if you're in Chicago and you've got to get over-- I mean, when you're going to get out of opportunity for free CE, even if you're in the outskirts, come on down. I mean, clearly, you've got seven hours that you can get right there for free. You're getting lunch. You're going to gamble. You're going to get to see all three of us. Come on. What else do you need? Exactly. I love it. I love it. Well, thanks to you guys so much. Give us one more shot. I know October 10th, I believe the date is. What are the hours? And it's at Rivers Casino. One more, one more time for us listeners. Yeah, so from 8 to 5, we'll get registration, walk it, and get everybody registered from in between 8 and 9 AM in the class of start from 9. And they will go up to about closer to 5 o'clock. So it's a long day, but for our vendors, they're going to get at least two hour time with the students, as well, for the directors, as well. So there's a lot of benefits for owners, managers, and employees, because you're going to get those free, continued education hours. But you're also going to get that opportunity to have those one-on-one conversations with some of our vendors at that event, as well. So we'd love to have their liberty there. Yeah, and how do we register? If someone's not registered, how do you get on that? So I would say the best way is going to Compassion. So Compassion, Fizz & Frank, Ssinsam.com. And then just go to our event page, and you can go directly and register there. We do actually have social media, Facebook. We have QR codes that we use, too. So whatever's the easiest. Or just call our main line, and we can get you. But I would say the website's going to be your quickest way for funeral directors and also vendors, if they wish to participate, as well. Awesome, I'll do you one more. I'll put the link in the description for this podcast, and we'll throw it on all of our social tools that way people got it nice and easy. There's no reason not to get your C. I know we all love to scramble at the end. Let's get it a little bit early this year, huh? Appreciate it, yeah. Yeah, absolutely, absolutely. All right, well, we're Anthony Sean. Thank you guys so much for everything you do. On the Compassion side of things, helping out families, helping out funeral homes, that's huge. And honestly, spreading the education so important for helping the young funeral directors out. And then us old-timer-ish is, as well, getting our C done and making it a little bit more entertaining, more fun and more things that we can take away from. We appreciate you guys. Most definitely, Michael. Thank you for having us. (upbeat music) (upbeat music) (upbeat music)