[[:encoded, "Today we are going to talk about 3 Reasons Why Beck-and-Call is Not Better Business and working my appointment only is better client service.\n\nThere is a huge misconception that the best business is a business that is at the beck-and-call of its clients. The truth is that the best business is a business that effectively sets boundaries, and manages and exceeds client expectations in order to maintain a productive and effective flow.\n\nIf you are constantly juggling clients, answering the phone at all hours of the day, interrupting your personal time to fit in business, and feeling stressed, here are 3 Reasons Why Beck-and-Call is Not Better Business.\n\n1. It’s Impossible to Manage Client Expectations\nWithout structure and a solid foundation of rules and regulations, managing client expectations is impossible. They will expect the world, and will be sorely disappointed, when you do not deliver it. In other words, without boundaries, it’s quite possible they will expect everything.\n\nYou may find yourself, at one point or another, running yourself ragged juggling multiple clients, all of whom expect your undivided attention. When you find it impossible to meet the expectations of your clients, your business will suffer in more than one way. You’ll be exhausted and clients will be left dissatisfied. No one wins.\n\nClient expectations can only be effectively managed by outlining specific deliverables from the very beginning. If this isn’t possible (if the working relationship has already begun), then establish and communicate boundaries to clients as soon as you can.\n\n2. It’s Impossible to Effectively Manage Your Business\nImagine how effectively you can manage your business when you’re struggling to meet multiple demands of multiple clients? Instead of having time to focus on building your business, you’ll be struggling just to maintain it. That’s no way to run your business. It’s much like multi-tasking - it doesn’t work well.\n\nIf you’re consumed with meeting the high demands of unbridled client expectations, your business isn’t running with the greatest effectiveness or efficiency. You’re spending too much time on an overly demanding client, instead of focusing on other areas of your business that also require your attention in order to be successful. \n\nYou know you’re not effectively running your business (it’s actually running you) when:\n\n•\tYou become exhausted and resentful of demanding clients (and eventually become resentful of your
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Anne Bachrach
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(upbeat music) - Hello and welcome to the Accountability Coach podcast where we will discuss proven business success topics related to helping you make more money, work less, so you can enjoy even better work-life balance. This is Anne Bakrak. Today we're going to talk about three reasons why beck and call is not a better business and working by appointment only as much as possible is actually better client service. There is a huge misconception that the best business is a business that is at the beck and call of its clients. The truth is the best business is a business that effectively sets boundaries and manages and exceeds client's expectations in order to maintain a productive and effective flow. If you are constantly juggling clients, answering the phone at all hours of the day, interrupting your personal time to fit your business in and feeling stressed, let's talk about three reasons why beck and call in my belief is not a better business. Number one, it's impossible to manage client expectations. Without structure and a solid foundation of rules and regulations, managing client expectations is impossible. They will expect the world and will be sorely disappointed when you do not deliver it. In other words, without boundaries, it's quite possible they'll expect everything. You may find yourself at one point or another running yourself ragged, juggling multiple clients, all of whom expect your undivided attention. When you find it impossible to meet the expectations of your clients, your business will suffer in more than one way. You'll be exhausted and clients will be left disappointed. In this scenario, nobody wins. Client expectations can only be effectively managed by outlined specific deliverables from the very beginning. If this isn't possible, so if the working relationship has already begun, in other words, then establish and communicate boundaries to clients as soon as you can. If you can find a way to establish some ground rules and stay really firm with them, your clients will maintain healthy expectations and be satisfied, if not extremely happy, with the results. Establishing ground rules to manage client expectations is really much like the tasks you schedule in your planner or your calendar. Write it down and honor it. Number two, it's impossible to effectively manage your business. Imagine how effectively you can manage your business when you're struggling to meet multiple demands from multiple clients. Instead of having time to focus on building your business, you'll be struggling just to maintain it. Imagine how that's no way to run your business. It's much like multitasking. It doesn't work very well at all. If you're consumed with meeting the high demands of unbridled client expectations, your business isn't running with great effectiveness or efficiency. You're spending too much time on an overly demanding client instead of focusing on other areas of your business that also require your attention in order to be as successful as possible. You're now not effectively running your business. It's actually running you when you become exhausted and resentful of demanding clients and eventually become resentful of your business, which distracts you from your path of success. Highly demanding clients without a ceiling on expectations are impossible to please and basically I think miserable to work with. Clients with irrational or unreasonable expectations never provide glowing business reviews. They're often negative and damage your professional reputation and potentially significantly. You may have time to focus on other areas of your business other than client service like finding and signing on new prospective clients. Instead of creating a straight path to success, you're running yourself and your business basically into the ground. If a client requests a service or special attention, offer an additional service or upgraded package in which the client has the option to pay for that additional service or services. By honoring the ground rules you establish, you honor yourself, the value of your service as well as the investment your client makes. Number three, it's impossible to maintain peace and balance. Well, if you're consistently juggling unreasonable client expectations, it will be impossible to maintain any sense of peace and balance in your personal or even professional life. You may feel like you're sacrificing your personal life for your business or the important professional tasks that cannot be completed because you're catering to overly demanding clients. At some point, hopefully before total burnouts sets in, you learn to recognize what's really important. Sometimes saying no is the best thing for you. It's vital to learn to say no to over delivering on services clients have not paid for. No to things you do more out of obligation than you really enjoy. No to things that consume your schedule, leaving little or no downtime or freedom to do what you truly want to do and actually probably love doing and would rather be doing. When you've overextended yourself too far, the only way to regain a sense of peace and balance is to say no. Now, remember, you can always say yes later should you want to. You're not alone. It's common for business owners to find difficulty in saying no, especially to their clients, especially to the really good clients. Pay special attention if you see this habit playing out in multiple areas of your life because it may be a symptom of a much bigger problem, potentially seeking approval. Clients are necessary, but you do not have to sell your soul to win their business. You do not have to be at their beck and call to earn their approval. You are a professional providing a valuable service to a valuable client. That is the focus and the extent of your relationship. And it's perfect just that way. There's no one's approval to meet. You only need to focus on delivering the best service and what you actually promised to deliver. Establish client boundaries that support your personal definition of peace and balance. What works best for you? However, that looks, design client boundaries to support your personal and professional life and the success of your business. Deliver what the client agreed to pay for, no more, no less, and strive to deliver your absolute best each and every time. That's good business practice. If you get value from these podcasts, please take a minute to leave me a short review. It's very much appreciated. Well, my hope for our time together is that you got value and an idea or two that will help you be even more successful, personally and professionally. Go to www.accountabilitycoach.com and join the Silver Inner Circle. It's free and received 10% off on all products and services in addition to having access to many assessments, articles and complimentary high value resources so you can accelerate your results and enjoy the business and life you truly desire. Get started today by going to www.accountabilitycoach.com and join the free Silver Inner Circle. Aim for what you want each and every day until next time, make it a great day. Today and every day. Thanks for listening. (upbeat music) - Let me remind you that this recording is protected by copyright law and unauthorized distribution and copying is prohibited. (upbeat music) (upbeat music) [BLANK_AUDIO]
[[:encoded, "Today we are going to talk about 3 Reasons Why Beck-and-Call is Not Better Business and working my appointment only is better client service.\n\nThere is a huge misconception that the best business is a business that is at the beck-and-call of its clients. The truth is that the best business is a business that effectively sets boundaries, and manages and exceeds client expectations in order to maintain a productive and effective flow.\n\nIf you are constantly juggling clients, an...
