Honest Ecommerce

Bonus Episode: Obsess Over the Problem, Not the Solution with Amit RG from Richpanel

On this bonus episode, we talk about how Richpanel helps you to provide customer service, why it’s important to respect the customer’s time, how inaction is more devastating to your brand than mistakes, and so much more!

Broadcast on:: 15 Sep 2022

Amit is the co-founder and CEO of Richpanel - customer service platform for DTC brands on Shopify, Magento and WooCommerce.

Richpanel helps Ecommerce brands scale customer service without hiring more agents by automating more than 50% tickets through self-service.

The platform enables the CS team to become true revenue enablers and not just a back-end system.

Before co-founding Richpanel, Amit was operating a full-service E-commerce agency focussed on enterprise brands.

In This Conversation We Discuss:

[00:00] Intro
[01:04] Amit explains Richpanel
[02:41] How Richpanel was born
[03:39] Minimum viable product of Richpanel
[05:37] How Richpanel works for brands
[06:54] Thought leaders that helped Amit
[07:48] Make mistakes, learn from them fast
[08:44] One of the biggest problems that founders have
[09:16] Worry more about inaction rather than mistakes
[10:20] The bad aspects of being focused on the solution
[11:57] Brand stage that works best with Richpanel
[13:47] Not enough founders focus on customer service
[15:45] How Richpanel solves for customers
[17:14] Solving problems before the customers call
[18:40] The importance of providing customer service
[19:29] Respect the time of your valued customers
[20:19] Where to find Richpanel

Resources:

Subscribe to Honest Ecommerce on Youtube
A purpose-built CRM and customer support platform for E-commerce and DTC brands richpanel.com
Connect with Amit linkedin.com/in/amit-rg

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