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Honest Ecommerce

188 | Having a Customer-Led, Behavior Based Approach | with Joe Moriarty

On this podcast, we talk about why big brands don’t have a shampoo alternative, especially for guys, how Modern Mammals’ customer behavior made them decide to not place products on shelves, why their customers prefer bulk buying instead of a subscription, and so much more!
Broadcast on:
29 Aug 2022

Joe Moriarty previously worked in technology investing in Austin, San Francisco, and New York prior to creating Modern Mammals. 

He has experience with both fundraising and buying other businesses, and spends time helping other founders now as well. 

He's from a town near Rochester NY, studied economics at the University of Chicago and did his MBA at Harvard Business School. 

In This Conversation We Discuss: 

  • [00:00] Intro
  • [01:10] Where the idea Modern Mammals came from
  • [02:19] Why there are no shampoo/conditioner replacements
  • [03:07] The hoops that Modern Mammals had to jump
  • [04:01] How long from conception to production?
  • [05:13] Going to market in the pandemic
  • [06:22] Modern Mammals’ go-to-market plan
  • [07:42] Influencer-led vs customer-led
  • [08:52] The customer’s obsession with Modern Mammals
  • [10:54] Sponsor: Electric Eye electriceye.io
  • [11:14] Sponsor: Mesa apps.shopify.com/mesa
  • [12:02] Sponsor: Rewind rewind.com/honestecommerce
  • [12:33] Sponsor: Klaviyo klaviyo.com/honest
  • [13:20] A specific problem for a specific customer
  • [14:47] Creating a flywheel of social proof
  • [15:57] Making the brand better through feedback
  • [17:30] Working on “Joe’s List”
  • [19:16] Where to find Modern Mammals

Resources:

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On this podcast, we talk about why big brands don’t have a shampoo alternative, especially for guys, how Modern Mammals’ customer behavior made them decide to not place products on shelves, why their customers prefer bulk buying instead of a subscription, and so much more!