Aaron welcomes longtime friend Dwayne Dixon, who recently retired from Alcon and started Practice Elevation Consulting focused on helping practices delight and re-engage existing patients. Dwayne highlights the value of edutainment in training and the benefits of role-playing to improve patient experience. They also discuss his key success factors for practices, including having an engaged owner or leader, an experienced and empowered manager, and the right team.Dwayne can be contacted at:Practice Elevation Consulting Services, LLC(817) 800-1123DwayneD@PracticeElevationCS.comwww.PracticeElevationCS.com   ------------------------- Let's Connect! Follow and join the conversation! Instagram: @aaron_werner_vision