Mojo In The Morning
Meaghan Returned It but Didn't Get a Refund
This is the Mojo in the Morning podcast, powered by Michigan Auto Law, auto accident attorneys. Visit autolaw.com. That's autolaw.com. Welcome to the show. It's Mojo in the morning. Hello. Good to have you guys here with us. Megan says that she got screwed when she was trying to return something. What happened, Megan? How long ago was our hotel hookup? Oh, man. End of May? Yeah. Well, it's one year. So, first beginning, it was right before Mother's Day. Yeah. Yeah. Okay. So for context, all of this takes place. This whole process started before that party because I, that's what I thought you were doing. No, I bought a dress for the hotel hookup. I bought a lot of them, but most of them were off of, did I say the website? Yeah. Okay. They were all from like Amazon, right? And I received one of the dresses was the wrong dress. So I ordered one thing. Another dress showed up and I filled out like a return process. Hey, got the wrong thing. They said, no problem. Drop it off at one of our locations. Pick whatever is easiest for you to get to. We'll process the whole thing for you. I said, oh my God, what an easy thing to do. So over a month ago, I took the dress back. I gave it to the person working at the Amazon counter and she said, cool. I got it. She scanned my account. Yeah. That it handled nothing more you need to do. I get a notification last night on my phone from Amazon saying, hey, you had until June 26th to return this item. It was never returned. So we've charged your account for the full price of the item. They just charged me for a dress that they shipped the wrong one and I returned. And they said they never got back. I'm losing my mind over this. Like, how do I prove that I gave it back? Did you get that? I literally returned stuff to Whole Foods every week from Amazon because I ordered so much stuff. I have a problem. But they give you a little confirmation, like they send you an email confirmation after you return it. Okay. I'm gonna be real, real honest. This email address right here, but I wonder Amazon's so good with our customer service. If you reached out and said, hey, this is what happened if they would give you your money back because that's frustrating. Yeah. And it's a lot of money. They said, oh, well, look at this. I don't check this email just so you know, so I never got a confirmation email that it was. So the person in the store. So what happens is, have you ever, have you ever done that? Like you go. I've done it on Amazon, but I've done it through. What is that? Happy returns. Happy returns. Look right away. You should get an email. I always check to make sure I get it before I walk out of the place. You get an email, like confirming your return that you gave them the item. They got the item. You know what I mean? Yeah. You're like deep in your email. I really am because they're, I got reminder emails like reminder, you, you need to return this item. And I, okay, I think we all have one email that we send everything to is the email I sign up at every. Yeah. It's my a well account. Yeah. It's the same email. He's not token, by the way. You can pull in the world. I do. I still have my, my childhood AOL account, maybe I, maybe I missed it and, or maybe you can provide clarity. Did you get charged twice? I got charged for the item. I returned it. They immediately give you the return on the account. Like if you say I'm filing this, I, well, wait, now I don't know. Now I don't know what happened because I didn't follow this closely. I didn't think this was going to be an issue, but they did say we charged your account again. So I'm guessing they issued me the refund when I applied for it and then sucked back. Hold on. Isaac. Yeah. What's up? Hello. I just think that she should dispute the charge on her on her credit card account. Oh, so whatever credit card you have attached to your Amazon disputed. Yeah. Yeah, some credit card companies are better at disputes than others. I got to tell you, it used to be Amax was the greatest one. You could dispute anything. They don't do it as much anymore. When you dispute it, they do a full on investigation that they want you to do like 12 things of paperwork for $12 that you're disputing and I don't want to cancel my card. Yeah. Uh, this is interesting, by the way, that this is happening to you and that you're dealing with something like this. Mine is on and not that your scale is not big to yourself. Address is big. I don't know what address costs, right? It was, I'll tell you, $56. Oh, yeah. You want that money back? I do. Yes. Mine. Mine is a car. What? I returned a car only to have them say, what's the what's the deal here? So I returned a lease of a car and I returned it is a Tesla and I went back and I brought it to the Tesla dealership over in whatever Clarkson, I think it is. When I returned the car, they do a very nice process with iPads and paper and all that stuff. You sign everything. Yeah. Left the dealership only to have five days later a phone call from Tesla. When are you returning your car? Sorry. Yes. That would make my butthole packer a little bit more than $56. So I go, well, your car, my car, I'm not, it's not my car anymore, it's your car, because your car is at your dealership and what it saved me was Tesla comes, you would have an app that you use on your phone and I looked at the app and it has GPS of the where the car is because you can see where the car is at all time. It showed on the thing, big lake road or whatever it is, which is the dealership thing. I'm like, guys, it's sitting on your lot right now. Oh, we're sorry, but can you imagine that? Can you imagine that you try to return something that you want to get rid of and you don't want to be paying for anymore and here in this case, you're dressed, but if they didn't have the app and you couldn't track it back to the lot, how do you prove you signed the paperwork and left the building? Right. What do you do? Well, you almost got to like make sure that it gets in your account or your email. Like Shannon was saying, Cheryl, what's up? Hey. How are you doing? Good. What's going on? Hey, Megan, the same thing happened to me, actually, who did bathing suit and they ended up, I had I called the 1-800 number and they took care of it all because I couldn't find the confirmation of my email. I couldn't find anything and what I did is I just called customer service and they were able to take care of it over the phone. Okay. That's a good advice. Do you think what's going to work on my favor is that like Shannon, I shot from Amazon too much and I never return anything? So like, do you think they're like, I don't want to lose you as a customer over 50 bucks when you get your toilet paper, your paper towel, like everything comes from there. I mean, it returns as well. I love going to UPS to return weekly. Yeah. So I don't know. I would try it and you can see it. It's fine. I return so much stuff. I need to shout out Joe who owns the UPS store on 12 mile here in Farmington Hills. Hi, Joe. He's the best. What's up, Misty? Hi. What's going on? First, I won't. Hi. Who's the best? First, I want to say, I love you guys, but this happened to me. I returned shoes. They kept sending me the wrong ones. I returned two pairs at the same time. They did it. They said they didn't get them. I called and they said that the process for some reason didn't go through properly on their end, but they did see it was returned and they gave me my money. Oh, good. Nice. I really need this hairspray right now that's too expensive to justify. And I'm trying to girl math this and go, if I get this return, I can get the hair product that I shouldn't be buying that I want, you know? So this is multi-tiered at this point, Megan. I got something for you here. I think you're going to like this because this is usually one of those moments where you always got to say, I'm going to call my lawyer. Well, you got a lawyer. Cat is on the phone with us right now. Cat. All right. Good morning. First time long time. Yeah. That's what's going on. How are you? Well, first of all, not legal advice. I'm not a lawyer, not your lawyer. Oh, wait. I thought you said I'd said on here you're a lawyer for some reason. You told me you're a lawyer. You wait. Liddy said that you told her that you're a lawyer, you're a lawyer or you play one on the radio. What's what's going on? So the FCC for Taku, Megan, if an online company sends you an order that you did not order, first of all, you don't have to return it. You can keep it as you give and they cannot need to pay for it. Wait, wait, wait, wait. How do you know this? You're not a lawyer. I'm not Megan's lawyer. Oh, so you are a lawyer, but you don't want to be Megan's lawyer. Wait, why not? Does that make you feel a little bad? To be honest, Cat, why don't you want to be my lawyer? We'll buy some contacts first. Okay. But there you go. But that's actually good legal advice we got for free. You're not charging us, you know, a hundred and billion dollars an hour. Are you for this? No, no. But yeah, just feed it with Amazon, they will, they will give you your money back. All right. Thank you. All right. Now I know, I want to know what state you're in so I can know if I can use you in the future. Yes. I'm in Metro Detroit. Oh, perfect, Cat. So I mean, yeah, I might need you for something else. Actually, she's in the state of state of disbelief because she's so Lydia that she was a lawyer, but then she said she's not a lawyer. She's doing. Don't. By the way, don't ever cross our producer Lydia because when she puts a person's name up there and they change their name when they come on the air, she always feels like it's a reference to her. It's not a reference to you. That was you lied to Lydia. No, no. You're out of order. I'm sorry. Thank you. It can get lonely climbing Mount McKinley. So to entertain myself, I go to Chumma Casino dot com at Chumma Casino. I give lay hundreds of online casino style games for free like online slots, bingo, slingo and more. Plus I get a daily login bonus. It's just too bad that up here, I don't have anyone to share my excitement with. Live the temple life anytime, anywhere, play for free now at ChumbaCasino dot com.