In this episode of Our Own Devices, our host Nandagopal Rajan speaks to Piyush Singh from Accenture about the rapid change in consumer preferences in a post-pandemic world. A pause in our physical human interactions pushed the consumers to a digital world overnight. How is this ‘phygital world’ (physical+digital) changing the consumer preferences and behaviours in the new normal and how are institutions keeping up with these changes?

Broadcast on:

16 Jun 2022